Terms & Conditions

1. Terms of service
2. Store policy
3. Layaway terms and conditions
4. Gift card terms and conditions
                                                

1. Terms of Service

OVERVIEW

This website  coevavintage.com aka coeva-vintage.myshopify.com (the “Site”) is operated by Coeva Vintage. Throughout the site, the terms “we”, “us” and “our” refer to Coeva Vintage. Coeva Vintage offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services have limited quantities and are not subject to return or exchange according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
View our Returns Policy

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. View our Privacy Policy

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Coeva Vintage , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Coeva Vintage and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of British Columbia, CA.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to: coevavintage (a.t symbol) gmail (d.o.t.)(c.o.m)


2. Store Policy

- All sales are final.

- Due to the unique nature of vintage and preloved items, all sales final and we do not offer returns, refunds, cancellations, or exchanges unless an item has been grossly misrepresented. 

- We reserve the right to cancel or refuse any order that is flagged as suspicious or potentially fraudulent by our payment processing merchant. We may request additional identity verification before fulfilling such orders to protect all parties.


Product Descriptions
- Each item undergoes a thorough evaluation process. We carefully check, assign a condition rating, measure, and describe each piece to the best of our ability. We provide measurements, condition notes, provenance (if known) and color representation. Please note that slight variations in color may occur due to different screen settings. 

- Every piece is photographed in detail to give you as close and accurate a representation as possible. While we make every effort to display colors correctly, please note that variations may occur due to differences in monitors or device screens. If brightness adjustments are made to images (to show imperfections more clearly), it will be noted in the description.

- All items are sold as-is. They have been worn and loved unless otherwise noted,and it's not uncommon for garments to show some signs of wear. If you'd like additional photos, measurements, or clarification about a piece before purchasing, please reach out — we're happy to help ensure your purchase is well-informed.

Shipping
- Coeva Vintage is unable to accommodate cancellations or refunds for delivery date requests made after an order has been placed, or if shipping times do not meet a requested arrival date after purchase. Coeva Vintage is not responsible for lost, stolen, or damaged parcels once they have been handed over to the shipping carrier.

- All orders ship with tracking for your convenience and safety. To ensure the secure delivery of your order Coeva Vintage does not deliver to P.O boxes.

- Coeva Vintage is not responsible for lost, stolen, or damaged parcels once they have been confirmed handed over to the shipping carrier. If your parcel is lost or damaged during transit, please contact the carrier directly to initiate a claim using the tracking number provided in your order confirmation email. We are happy to assist by providing shipment details if needed.

- Force Majeure: Coeva Vintage is not liable for any delays, damages, or non-performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, postal disruptions, customs delays, strikes, pandemics, or other unforeseen events.

- All international orders may be subject to additional duties, import taxes, brokerage, or customs fees upon delivery. Coeva Vintage has no responsibility or additional information regarding customs clearance and/or fees, and cannot advise about or reimburse these for any reason. Please check with your country's customs officials to determine what these additional costs will be prior to making a purchase as customs laws state that the importer (i.e. the buyer) is solely responsible for these fees.

Your item may be held at customs for inspection. Coeva Vintage is not responsible for delays as a result of customs, and has no control over this. 

Coeva Vintage is obligated by law to declare the true value of your order therefore we will not falsify contents or information, declare an item as a “gift”, or declare the contents at a lower value. 


Returns
- Coeva Vintage does not offer returns.

- Fit issues are not considered grounds for return unless the item was incorrectly measured by Coeva Vintage.

- If an order is returned to Coeva Vintage for any reason other than an error in the item description on our part; the buyer is responsible for the original shipping cost plus any additional shipping cost in order to resend it. Upon receiving a returned parcel Coeva Vintage will contact the buyer. Payment for the reshipping fees must be received within 5 calendar days of Coeva Vintage receiving the returned order. This also applies to orders returned due to the buyer refusing to pay customs fees etc.

- Failure to pay re-shipping costs within 5 calendar days will result in the item being considered abandoned, the original purchase price is forfeit, and no refund will be offered.

Exceptions
On a case-by-case basis only. Coeva Vintage may be willing to offer store credit if there is something significantly not as described with an item. Please contact us within 2 calendar days of receiving your item if there is a problem with your order.

If an exception is approved, return must be initiated within 5 calendar days of approval. The buyer is responsible for all return shipping costs. Store credit issued pending and upon receipt and inspection. Store credit must be used within 120 calendar days from the date of issue.

3. Layaway Terms and Conditions

 Eligibility
  • Layaway is available on any item priced over $300 CAD before tax

  • The item must have been listed for at least 21 days

  • Not available on sale or discounted pieces

  • Once a layaway agreement is in place, no future discounts or promotions will be applied to the selected item. 

  • Please review the store policies before requesting layaway


Process

To request a layaway arrangement, customers must contact Coeva Vintage using the online contact form and provide the following:

  • The item they wish to reserve

  • A valid PayPal email address

  • A full shipping address (to calculate shipping costs)

Upon confirmation of availability, Coeva Vintage will issue a formal invoice outlining an agreement the terms of the agreement within the parameters below. Once the agreement is accepted and confirmed the item will be held/set aside. Shipping will occur once the final balance has been paid in full.


Layaway Payment Details

  • Layaway purchases are considered final sale.

  • An initial non-refundable deposit of 50% of the item cost (before tax) secures your item.  The deposit is due immediately (via PayPal invoice). Once the deposit is received, the item will be marked as sold.

  • Flexible payment amounts and dates as long as the balance and any associated shipping costs is paid in full within 60 calendar days from the date of the deposit.

  • Failure to make payment on the balance and any associated shipping costs within 60 calendar days will result in the deposit being forfeit and the item relisted and put back into inventory. 

  • If a customer cancels the layaway or change their mind, any payments made (excluding the initial  non-refundable deposit) may be issued as store credit, at Coeva Vintage’s discretion. 

4. Gift Card Terms and Conditions 

Coeva Vintage gift cards are available for purchase through our website and are delivered by email to a designated recipient. By purchasing or using a gift card, you agree to the following terms:

Purchase and delivery

  • Gift cards are available for purchase in the following denominations: $25, $50, $100, $200, $500, and $1000 CAD.

    No custom amounts are currently offered. Coeva Vintage reserves the right to update available denominations at any time without prior notice.

  • Gift cards are delivered electronically to the email address provided by the buyer at checkout.

  • The buyer is responsible for ensuring that the recipient’s email address is entered correctly. Coeva Vintage is not liable in the event that the recipient does not receive the gift card due to the buyer having entered an incorrect or non-existent email address.  

  • Discount codes and promotional offers cannot be applied to the purchase of gift cards.

  • Gift cards may not be resold or transferred.

  • Coeva Vintage reserves the right to cancel or suspend a gift card if we suspect misuse, fraud, resale, or violation of these terms. Any such decision is made at our sole discretion.


Useage and Redemption

  • Gift cards are redeemable only at www.coevavintage.com against eligible merchandise.

  • Gift cards cannot be used to purchase other gift cards. 

  • Goods purchased using a gift card are subject to Coeva Vintage's standard store policies and terms of service.

  • If the value of the gift card exceeds the total order amount, the remaining balance will remain on the card for future use.

  • If the value of the gift card is less than the total order amount, the remaining balance must be paid by credit or debit card at checkout.

     

Security and Responsibility 

  • Gift cards should be treated like cash. The recipient is responsible for keeping the gift card code secure.

  • Coeva Vintage is not responsible if a gift card is lost, stolen, destroyed, or used without permission.

  • Coeva Vintage is unable to replace or refund lost or stolen cards.