Order Processing Times

• Most orders are processed and shipped within 1 - 2 business days, excluding weekends and Canadian holidays unless otherwise noted.
  
  
• If you need an order by a specific date, please contact us to see if it's feasible before completing a purchase.
  
  
• Please review our store policies before ordering.
  
  

Shipping 

• Orders are shipped Monday - Friday. No processing or shipping occurs on weekends or on Canadian statutory holidays.
  
  
  
• All items are shipped from Vancouver, Canada using Canada Post, USPS, UPS, Canpar, ChitChats, and/or Asendia. Other carrier options such as Fedex and DHL may be available upon request.  We're unable to ship orders using a customer's personal or business account number for Fedex/DHL/UPS. This allows us to maintain appropriate tracking and shipping documentation for every order. 
  
  

  Approximate Delivery Times:

  Canada: 3 - 10 business days
  International:  3 - 6 weeks
  
  Carrier delivery times are estimated and cannot be guaranteed. 
  
  

• Some carriers may partner with a third party carrier or local delivery partner in the delivery country in order to complete the final stage of your shipment. The local carrier is selected by the original shipping provider and is not chosen by Coeva Vintage.
  
  
  

• Coeva Vintage prioritizes sustainability by shipping items in recycled boxes and materials whenever possible. If you prefer a new box, please let us know in the notes at checkout.

  
  

Shipping Rates and Tracking

• Shipping rates are calculated automatically at checkout based on the weight and size of your parcel.
  
  
• All orders ship with tracking for your convenience and safety. Please ensure you provide the correct and complete postal address, and a contact telephone number.
  
  

• Once your order ships, you’ll receive a tracking number via email so you can follow its journey to you. Please allow up to 48 hours for carrier tracking updates to appear after shipment.
  
  

• To ensure the secure delivery of your order, Coeva Vintage does not deliver to P.O boxes. Coeva Vintage is not responsible for lost, stolen, or damaged parcels once they have been handed over to the shipping carrier. If your parcel is lost or damaged during transit, please contact the carrier directly to initiate a claim. We are happy to assist by providing shipment details if needed.
  
  
• Insurance signature confirmation is available upon buyer's request prior to purchase and will incur an additional cost. Please contact us for details, we're happy to discuss your needs.

Where we ship to

• We currently ship to Canada and select international destinations.
  
  
• Available destinations are reflected at checkout. If your country appears as a shipping option, we’re currently able to ship there.
  
  
• Carrier networks are still experiencing delays in shipment processing, tracking and delivery. Carriers are processing and delivering record volumes while maintaining necessary COVID precautions. Expect continued delays with all shipments. 
  
  A Shipping Update for Our US, UK & EU Customers
  
  

  UK & Europe: Shipping to the United Kingdom, European Union and EEA countries is currently unavailable. Changes to UK requirements, together with increasingly complex EU rules governing products and packaging sold into the European market - including the General Product Safety Regulation (GPSR), which began in December 2024, and the Packaging and Packaging Waste Regulation (PPWR), which took effect in August 2026 - have introduced additional compliance requirements and obligations that are not practical for us to manage as a small independent business. As a result, we have suspended shipping to all 27 EU member states, as well as Norway, Iceland and Liechtenstein. We’ll continue to review these requirements, and if shipping to these destinations becomes viable for us again, we would be very happy to resume shipping there.

  
  USA: Shipping to the United States of America is currently unavailable. Due to changes in U.S. import rules, we paused shipments to the United States on August 26, 2025. This pause is necessary because the de minimis exemption - which has allowed goods under $800 to cross the border duty-free since 2016 - was abolished by the U.S. on August 29, 2025. Without it, every package faces tariffs and duties of up to $200, making costs unpredictable (and unfair) for our customers. Should circumstances change, we’ll share updates, be delighted to return and explore ways to resume U.S. shipping in a fair and transparent way.
  
  

  For a small independent vintage business, the administrative and compliance demands created by these changes have made shipping to these destinations no longer viable.

  We’re genuinely saddened to have had to make this decision, especially after many years of sending Coeva Vintage pieces to customers around the world. We deeply value your support and hope to be able to reopen shipping to these regions in the future.
  
  

Shipping and Returns

• All sales are final and refunds are not offered. We do not accept cancellations, returns, or exchanges except where Coeva Vintage has sent an incorrect item.
  
  

• If an order is returned to Coeva Vintage for reasons outside our control - including an incorrect or incomplete delivery address, unsuccessful delivery attempts; or when the buyer refuses or rejects delivery, fails to claim the shipment, or fails, or delays to pay applicable duties, taxes, customs charges or carrier fees - the return will not be treated as a cancellation or accepted return, and no refund will be issued.
  
  

• If the returned item is received by Coeva Vintage, we will contact the buyer using the email address provided with the order. The buyer is responsible for all costs associated with the return and reshipment including non-refundable original shipping charges, return shipping or carrier fees, and the cost of reshipping the order.
  
  

• If the buyer wishes to have the order resent, all applicable charges and/or additional shipping must be paid within 10 business days of our notification that the order has been returned to us. If Coeva Vintage does not receive payment or a response from the buyer within that period, the order will be considered abandoned and the item may be returned to inventory. No refund will be issued. Nothing in this policy limits any rights or remedies available under applicable consumer protection law.
  
  

• The only exception to our final-sale policy is where Coeva Vintage has sent an incorrect item. If you believe you have received an item different from the one you ordered, please follow our Incorrect Item Resolution Process within 5 business days of delivery. Items must not be returned without prior authorization from Coeva Vintage.
  
  

Customs & Duties 

• All international orders may be subject to additional duties, import taxes, brokerage, or customs fees upon delivery. Coeva Vintage has no responsibility or additional information regarding customs clearance and/or fees, and cannot advise about or reimburse these for any reason.
  
  
• Buyers are responsible for all duties, taxes, customs charges and carrier fees associated with their order. Failure, refusal or delay in paying these charges does not relieve the buyer of responsibility for the purchase.
  
  
• Please check with your country's customs officials to determine what these additional costs will be prior to making a purchase as customs laws state that the importer (i.e. you, the buyer!) is solely responsible for these fees.
  
  
• Your item may be held at customs for inspection. Coeva Vintage is not responsible for delays as a result of customs, and has no control over this.
  
  
• Coeva Vintage is obligated by law to declare the true and actual value of your order therefore we won't falsify contents, declare an item as a “gift”, or declare the contents at a lower value. We appreciate your understanding.