Refunds | Returns | Cancellations | Exchanges

Our Commitment to Transparency

We believe in intentional shopping and want you to feel confident about what you’re choosing. After more than 30 years of buying and wearing vintage ourselves, we know that purchasing a one-of-a-kind piece online can require a little more consideration and trust. That’s why we aim to give you a clear and comprehensive understanding of each piece before you purchase.

At Coeva Vintage, every piece is:

Carefully Evaluated
Each item undergoes a thorough evaluation process and is individually inspected, measured and assessed for condition before being listed. We document the important details including signs of age, wear, alterations, repairs and imperfections where identified.


Thoughtfully Described
Listings include detailed descriptions, measurements, condition information, pricing, and photographs so you can make an informed decision and have a clear understanding of the piece you’ll receive. Identified flaws or notable characteristics are disclosed and photographed wherever possible. Each item is photographed to give you as close and accurate a representation as possible with flaws noted (if applicable).

We make every effort to represent colour as accurately as possible; however, colour may appear differently depending on your monitor or device screen, display settings and lighting conditions. If an image has been adjusted to make a detail or imperfection easier to see, this will be noted in the listing.


Transparently Priced
We believe the price of a piece should never be a secret. You’ll never need to “DM for price.” Straightforward pricing is part of how we approach buying and selling vintage with integrity, by giving you the information you need to decide whether a piece is right for you, without having to ask.


Have questions before purchasing?
If there’s anything you’d like to know that isn’t covered on the product page - such as an additional measurement, more detail about fit or condition, or extra photographs - please get in touch before placing your order. We’re happy to provide any additional information reasonably available to help you make an informed purchase. Contact us

All Sales are Final

- Due to the nature of our inventory, all sales are final. Each piece is carefully evaluated, documented and described before it is offered for sale, and we provide detailed measurements, condition information and photographs to help you make an informed decision before purchasing. This also helps us minimize unnecessary shipping, handling and restocking, reducing both the environmental impact of reverse shipping and the additional handling of one-of-a-kind vintage garments.

- All items are sold as-is. They have been worn and loved unless otherwise noted, and it's not uncommon for garments to show some signs of wear. 

- Please refer to store policies prior to purchase. By making a purchase, you are agreeing to the terms and conditions.

-  Refunds, cancellations, and exchanges are not offered. 

Need an item by a specific date?

- If you need an order to arrive by a specific date, please contact us before purchasing so we can confirm whether the requested timeline is feasible. Estimated delivery dates are not guaranteed, and orders will not be cancelled or refunded because a requested arrival date is not met after purchase.

Returned Orders

- Coeva Vintage does not accept returns or exchanges; and sizing, fit issues, buyer's remorse, change of mind, or personal preferences are not considered grounds for return.  

• If an order is returned to Coeva Vintage for reasons outside our control - including an incorrect or incomplete delivery address, unsuccessful delivery attempts; or when the buyer refuses or rejects delivery, fails to claim the shipment, or fails, or delays to pay applicable duties, taxes, customs charges or carrier fees - the return will not be treated as a cancellation or accepted return, and no refund will be issued.
  
  
• Buyers are responsible for all duties, taxes, customs charges and carrier fees associated with their order. Failure, refusal or delay in paying these charges does not relieve the buyer of responsibility for the purchase.
  
  

• If the returned item is received by Coeva Vintage, we will contact the buyer using the email address provided with the order. The buyer is responsible for all costs associated with the reshipment including non-refundable original shipping charges, return shipping or carrier fees, and the cost of reshipping the order.
  
  

• If the buyer wishes to have the order resent, all applicable charges and/or additional shipping must be paid within 10 business days of our notification that the order has been returned to us. If Coeva Vintage does not receive payment or a response from the buyer within that period, the order will be considered abandoned and the item may be returned to inventory. No refund will be issued.
  
  

- The only exception to our final-sale policy is where Coeva Vintage has sent an incorrect item. If you believe you have received an item different from the one you ordered, please follow our Incorrect Item Resolution Process within 5 business days of delivery. Items must not be returned without prior authorization from Coeva Vintage.

- Case-by-case only. Coeva Vintage may be willing to offer store credit if there is something significantly not as described with an item. Please contact us within 48 hours of delivery if there is a problem with your order.