Refunds | Returns | Cancellations | Exchanges

Our Commitment to Transparency

We believe in intentional shopping and are here to help you make a confident choice. Buying vintage online can feel like a leap of faith - which is why we’re committed to providing you with all of the information you need to feel confident in your purchase. 

At Coeva Vintage, every piece is:

Carefully Evaluated
Each item undergoes a thorough evaluation process where we carefully inspect, measure, rate, and describe each piece to the best of our ability.

Precisely Described
We provide accurate, and detailed information including measurements, condition notes, pricing, and images so you can make an informed purchase and know exactly what you will receive. Each item is photographed to give you as close and accurate a representation as possible with flaws noted (if applicable).

While we make every effort to display colors correctly, please note that variations may occur due to differences in monitors or device screens. If brightness adjustments are made to images (to show imperfections clearly), it will be noted in the description.

Have questions before making a purchase? 
Need extra images? A specific measurement? More detail about fit, feel, or condition?We're here to help and can provide additional images, measurements, and any other information you require.   Contact us

All Sales are Final

- All sales are final.   

-  Because of the nature of our inventory, refunds, returns, cancellations, or exchanges are not offered. This allows us to honor the integrity of each garment, and avoid the waste or damage that often comes with reverse shipping and restocking.

- All items are sold as-is. They have been worn and loved unless otherwise noted, and it's not uncommon for garments to show some signs of wear. 

- Please refer to store policies prior to purchase. By making a purchase, you are agreeing to the terms and conditions.

Need an item by a specific date?

- If you need an item by a specific date, please contact us before purchasing to see if it's feasible.  Coeva Vintage does not cancel, or refund orders if shipping times do not meet a requested arrival date after purchase.

Returned Orders

- Coeva Vintage does not offer returns. Please refer to the Policies page for full information prior to purchase. By purchasing, you are agreeing to our Policies. 

- An issue with fit or sizing is not considered grounds for return unless the item was measured by Coeva Vintage incorrectly.

- If an order is returned to Coeva Vintage for any reason other than an error in the item description on our part; the buyer is responsible for the original shipping cost plus any additional shipping cost in order to resend it.

Upon receiving a returned parcel Coeva Vintage will contact the buyer. Payment for the reshipping fees must be received within 5 calendar days of Coeva Vintage receiving the returned order. This also applies to orders returned due to the buyer refusing to pay customs fees etc.

- Failure to pay re-shipping costs within 5 calendar days means the item and original purchase price is forfeit and no refund will be offered.

Case-by-case only. Coeva Vintage may be willing to offer store credit if there is something significantly not as described with an item. Please contact us within 48 hours of receiving your item if there is a problem with your order. The buyer is responsible for all return shipping costs.