Refunds | Returns | Cancellations | Exchanges

Our Commitment to
Accuracy & Transparency

As a small business owned by a seasoned vintage buyer with 25+ years of experience, we know that online shopping can sometimes feel like a leap of faith.

That's why we go above and beyond to provide you with full, precise, and detailed information about each and every piece in our collection.

Have questions or need more details before making a purchase?
Don't hesitate to reach out. We're here to help and can provide additional images, measurements, and any other information you require.

All sales are final

- Please refer to the Policies page for full information prior to purchase.
By purchasing, you are agreeing to our Policies

- We do not offer refunds, returns, cancellations or exchanges.

All Items are sold as-is

They have been worn and loved unless otherwise noted,
and it's not uncommon for garments to show some signs of wear.

Item Information

- We provide full accurate, detailed information, price, and photographs for each piece so you can make an informed purchase and know exactly what you will receive.

- Every item in our collection undergoes a rigorous evaluation process. We carefully check, rate, measure, and describe each piece to the best of our ability. Our goal is to provide you with an accurate representation of each item's condition.

- Each piece is photographed in detail to make sure you have as accurate a description possible. While we make every effort to display item colors and images accurately, please be aware that variations may occur due to differences in cell phone or computer monitor displays.

We will note any adjustments made to image brightness - sometimes done to show an imperfection clearly.

Fit issues do not count as an issue unless the item was measured incorrectly.

Need an item by a specific date?

- If you need an item by a specific date, please message before purchasing to see if it's possible.

- Coeva Vintage does not cancel orders for a request to have a parcel arrive by a specific date, after an order is placed.

Returned Order

- Coeva Vintage does not offer returns.

- If an order is returned to Coeva Vintage for any reason other than an error in the item description on our part; the buyer is responsible for the original shipping cost plus any additional shipping cost in order to resend it.

Upon receiving a returned parcel Coeva Vintage will contact the buyer. Payment for the reshipping fees must be received within 5 calendar days of Coeva Vintage receiving the returned order. This also applies to orders returned due to the buyer refusing to pay customs fees etc.

- Failure to pay re-shipping costs within 5 calendar days means the item and original purchase price is forfeit and no refund will be offered.

Exceptions

Case-by-case only. Coeva Vintage may be willing to offer store credit if there is something significantly not as described with an item. Please message within 48 hours of receiving your item if there is a problem with your order. The buyer is responsible for all return shipping costs.