Incorrect Item Resolution Process
All Coeva Vintage sales are final. Return requests are considered only whereĀ Coeva Vintage has sent an item different from the item ordered. A return must be authorized by us before anything is sent back.
1. Contact Us
If you believe you have received an incorrect item, please follow our Incorrect Item Resolution Process. Contact Coeva Vintage withinĀ 5 business days of delivery and include:
- your full name and order number;
- a brief description of the issue;
- clear photographs of the item received, including the front and back;
- photographs of labels, tags and other identifying details; and
- photographs of the original packaging, including the shipping label.
Please retain the item, all Coeva Vintage tags and the original packaging while your request is being reviewed.
2. We Review Your Request
We will review the information provided against our order and fulfilment records.
Submitting a return request does not constitute approval of a return. Do not send an item back until you have received written return authorization and instructions from Coeva Vintage. Unauthorized returns may be refused.
3. If Your Return Is Approved
If we confirm that an incorrect item was sent, we will provide written return instructions and arrange or cover the cost of return shipping.
The item must be returned:
- in the same condition in which it was received;
- unworn, unused, unwashed and unaltered;
- with all Coeva Vintage tags still attached, where applicable;
- with the original packaging where reasonably possible; and
- using the return method and instructions provided by Coeva Vintage.
The approved return must be shipped within 5 business days of receiving our return instructions, unless otherwise agreed in writing.
4. Inspection & Resolution
Once received, the returned item will be inspected and verified against the approved return request and our fulfilment records.
If the return is verified, we will either send the item originally ordered, if it remains available, or refund the purchase price of the incorrectly shipped item.
The returned item must correspond with the item documented in the approved return request. Coeva Vintage reserves the right to refuse a refund where the item returned does not correspond with the item identified in the approved return request, has been worn, used, altered or damaged after delivery, or otherwise does not meet the approved return conditions. Once the returned item has been received and verified, we will either send the correct item, if available, or issue a refund for the incorrectly shipped item.
Nothing in this process limits any rights or remedies available under applicable consumer protection law.